[TOPIC] Have a Blu-ray drive broken down? Introducing diagnostic methods, defects, and solutions

Blu-ray drives are one of optical drives that can read DVDs and Blu-rays and write data on them. It is a mainstream optical drive installed in personal computers, recording devices, and playback devices. Blu-ray drives are indispensable for reading and writing data and what should you do if it suddenly fails or is suspected of failure? In this content, we introduce problems that occur in the event of a Blu-ray drive failure, diagnostic methods, and solutions in the event of an actual failure.

Index

  1. 1. Problems that occur when a Blu-ray drive is out of order
  2. 1-1. A disc cannot be read
  3. 1-2. A Blu-ray drive tray does not open
  4. 1-3. An error occurs during reading and writing / It stops during playback
  5. 2. Blu-ray drive failure diagnosis method
  6. 2-1. Check if a Blu-ray drive is out of order
  7. 2-2. Check a disc for dirt and scratches
  8. 2-3. Try cleaning a pickup lens part
  9. 2-4. Check the device manager
  10. 3. What to do if it is out of order
  11. 3-1. If an error message appears in Device Manager
  12. 3-2. If there is a physical problem such as a Blu-ray drive not being recognized by Device Manager
  13. 4. Conclusion Let’s understand the cause of a Blu-ray drive failure and take appropriate measures

・1. Problems that occur when a Blu-ray drive is out of order
When a Blu-ray drive breaks down, various problems occur. Here, we introduce some typical examples of problems that occur when a Blu-ray drive fails.

・1-1. A disc cannot be read
The first problem is that it cannot read discs such as CDs, DVDs and Blu-rays. Specifically, it can be divided into two types: a disc does not start rotating even if a CD and DVD or Blu-ray is inserted in the drive, and the data does not play even though it rotates. If the disc starts spinning but no data is playing, the Blu-ray drive may not be recognized. Also, depending on the type of disc, since it may not be compatible with Blu-ray drives, reading are not performed at that time.

・1-2. A Blu-ray drive tray does not open
There is a possibility that a tray does not open even if you press the open and close button of the Blu-ray drive, or the tray open but close immediately and you are not able to use it. In this case, there is a high possibility that the Blu-ray drive itself are physically damaged or deteriorated due to long-term use. You may want to send the unit for repair or replace the Blu-ray drive if you can.
If you have a disc in the tray and want to remove it before repairing it, you can open the tray by pressing the force eject button (the hole at the bottom of the tray). In most cases, the forced eject button is pressed with a fine-tipped object like a wire. Be sure to turn off the power of the main unit before operating the forced eject button. Also, be aware that if you try to force it out, the disc may be damaged.

・1-3. An error occurs during reading and writing / It stops during playback
Even if a disc can be read, an error may occur during reading and writing. If an error occurs only in the writing operation, it is not a malfunction but a case such as “writing software is not installed” or “writing software is not compatible with the Blu-ray drive you are using” is assumed. If music playback stops or the image is distorted, since it may be due to scratches or dirt on the disc itself, try cleaning the CD, DVD, or Blu-ray disc before playing. If it still stops, there is a high possibility that the Blu-ray drive is out of order.

・2. Blu-ray drive failure diagnosis method
If you suspect a Blu-ray drive failure, you need to find out if the cause is really on the Blu-ray drive, and if so, where and how it failed. Here are some items you want to check to diagnose the symptoms of Blu-ray drive.

・2-1. Check if a Blu-ray drive is out of order
Let’s read the disc with another Blu-ray drive. If the disc still cannot be read, there may be a problem on the disc side. On the contrary, if it can be read by another Blu-ray drive, there is a high possibility that the drive has failed. Similarly, you can read multiple discs on a suspected Blu-ray drive. If you can’t read all the discs you used, it’s likely that your Blu-ray drive has failed.

・2-2. Check a disc for dirt and scratches
The next possibility is that a disc such as a DVD or Blu-ray is dirty or scratched and cannot be read correctly due to it. If the disc is not scratched or cannot be read even if it is dirty, the Blu-ray drive is suspected to be defective.

・2-3. Try cleaning a pickup lens part
If a pickup lens is dirty, the discs may not be read correctly. In this case, try using a Blu-ray drive cleaning disc. Cleaning the pickup lens may improve reading. Since there are multiple types of lens cleaner discs, such as those for CDs, DVDs, and BDs, depending on the compatible model, so be sure to choose the one that suits your Blu-ray drive.

・2-4. Check the device manager
If there is no suspicion that something is wrong with a disc, it is possible that the Blu-ray drive is out of order or there is a problem with your computer settings. You can check the status of the Blu-ray drive by searching for “Device Manager” in Windows Start menu, opening it, and checking the properties of the Blu-ray drive. If an error message is displayed here, it is highly possible that the Blu-ray drive has a problem. Also, the Blu-ray drive may not be displayed in Device Manager because it is not recognized.

・3. What to do if it is out of order
If you perform a failure diagnosis of the Blu-ray drive and find that the cause is dirt on the disc or pickup lens, you can deal with it by removing the dirt. However, what should you do if the Blu-ray drive actually fails?

・3-1. If an error message appears in Device Manager
It may be improved by changing the settings so that the Blu-ray drive works normally using a diagnostic tool. If you don’t know how to change the settings, it’s better to contact the manufacturer’s support center or ask a repair shop.

・3-2. If there is a physical problem such as a Blu-ray drive not being recognized by Device Manager
If the cause is a physical malfunction of the Blu-ray drive, the Blu-ray drive needs to be replaced. It may be recognized by reconnecting the Blu-ray drive, so try something that is easy to remove, such as an external Blu-ray drive. If you cannot replace or reconnect yourself, it is recommended that you ask a repair shop.

・4. Conclusion Let’s understand the cause of a Blu-ray drive failure and take appropriate measures
If something goes wrong with your Blu-ray drive, you can get a rough idea of the condition with the diagnostic method introduced here. It is important to understand the cause of the failure and the state of the failure. And then, take appropriate measures, such as replacing or repairing the Blu-ray drive.

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